Credit Suisse use it (in Singapore) or at least they use some form of VoIP.  I've used it in a small company (30 people) split between Mumbai/London.  Call quality can drop if insufficient bandwidth is allocated for each call.  This becomes obvious at busy times.  Search for 'voip bandwidth' for details.

Regards
Chris Powell
mindyourstreet.com

Barry Bridges wrote:

Hello,

Does anyone have any experience of using Skype for Business as their primary phone system within their start-up?

My business is really taking off and I'm now bringing on board my first members of staff. As part of this we're kindly being housed by a friend's company, but no phones are being provided and I'm looking for an effective and cheap system to use for our internal and mobile phone network that we can take with us and scale in the future.

My plan is to provide staff with mobiles but use Skype for Business as the primary switchboard service: i.e. SkypeIn will be the main business telephone number, then use something like Pretty May Call Centre for Skype (http://www.prettymay.net/callcenter/index.htm) or On State to handle and divert calls internally. If I can provide staff with skypephones then this will cut out a further portion of call costs and allow skype to be the main calling system throughout, avoiding higher rates.

Has anyone used Skype in this way and how have they found it? As a reasonably frugal start-up I'd rather not have to invest in quite expensive phone systems or contract packages (especially BT!) so thought this might be a good way to keep costs low. Any thoughts – or am I creating more work than it's worth?

Thanks,

Barry.

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