Customer Support Management Software

Posted by Carel Solomon on April 7, 2009 under Miscellaneous | Be the First to Comment

Hi Paul,

Have a look at the following:

SugarCRM – excellent CRM software comes in both open
source (AKA community edition) and commercial. www.sugarcrm.org.
Also has loads of add-ons, etc available and can integrate with your telephone
system.

Request Tracker (RT) – excellent for tracking support
tickets, highly customisable and flexible. href="http://bestpractical.com/rt">http://bestpractical.com/rt

Regards,

Carel

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style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#333333'>Carel
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From: [address removed]
[mailto:[address removed]] On Behalf Of Paul Coombs
Sent: 07 April 2009 13:08
To: [address removed]
Subject: [entrepreneur-1056] Customer Support Management Software

style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hi all

style='font-size:10.0pt;font-family:"Arial","sans-serif"'>

style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Can anyone help with
recommendations for contact management software systems for tracking support
emails & calls.

style='font-size:10.0pt;font-family:"Arial","sans-serif"'>

style='font-size:10.0pt;font-family:"Arial","sans-serif"'>In particular any
open source ones?

style='font-size:10.0pt;font-family:"Arial","sans-serif"'>

style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I am anticipating
relatively low volumes, but they will be managed by more than one person…

style='font-size:10.0pt;font-family:"Arial","sans-serif"'>

style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Many thanks

style='font-size:10.0pt;font-family:"Arial","sans-serif"'>

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style='font-size:10.0pt;font-family:"Arial","sans-serif"'>

style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Paul

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Paul Coombs
+44(0) 7946 455 680
[address removed]

class=apple-style-span>Skype : paulcoombsie
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